FAQ’s

Currently only telephone, email or fax sales service is available

Online purchasing service will be available soon

We hace a technical  after-sales service who repares all type of machines. We repair the breakdowns produced in electric power-tools or combustion engines.

You will have a 10 days since product reception to return it us. You will have to send an email to infocosaor@cosaor.com or call to the phone number +34 964257080 explaining devolution reasons. If the product is in bad consitions, we will pay transport costs.

Once received in our store the product in bad condiions or asked by mistake, and once we will confirm the failures, COSAOR will replace it, making a new delivery into the next 5 work days, unless we would not have stock. If we have to send from factory, we will tell you the delivery time.

We will not accept any damaged item, without original packing or wrongly handled

You will have o include the invoice number when you return any product.

How to return a product:

If you are not satisfied with the product when you receive it, you can return it to us into  10 work days since you receive it, sending an email to infocosaor@cosaor.com or a fax to the +34 964256810 number,  explaining your invoice number and return causes.

Transport cost will be paid by the customer.

Cosaor will refund the paid amount once received the product into perfect conditions and in its original packing.

How to cancel  the order.

It will have to be done before we send the delivery. We will refund the amount paid with free cost for the customer.

Cosaor reserves the Right to modifythe delivery system and transport company apart from all explained before always this decission will not damage our customers interests. 

Exactly delivery time will be confirmated using phone or email. It will depend of available stock,the place and the type of delivery chosen, either urgent or blue box.

If the product is 20 kg or less, we will send it using correos -blue box- The delivery time is more or less :

Peninsula, Balearic, Ceuta and Melilla: From 3 to 5 work days

–          Canary Islands: 8 work days

The price is between 6.5 € and 15.50 €. 

If you prefer urgent delivery, delivery time is 24 or 48 hours once you will have paid the order.Tell us where you will have to send it and we will tell you the price.

The products offered in our store will de delivered into an original and safe packaging

Currently only telephone sales service is available

Online purchasing service will be available soon.

We offer our customers different payment systems. You can choose the more you like.

PayPal

PayPal is  a company that provides a sure payment system using internet. This system is wide known. It is not necessary to be a PayPal user to pay using this system. If you are not a PayPal user, it allows you to pay using your credit card. PayPal web place is sure (https) and your credit card data are codified transferred

Bank transfer:

You can pay using bank transfer to a bank account which holder  is COSAOR SL, with  CIF b12075255. We will give you the account number if you choose this system. The time required to verify the bank transfer is about 2 or 3 work days. It the bank transfer have not been done into 10 work days, we will cancel your order. In the bank transfer concept you must write the order number we will tell you before.